How close to my party should I book?
You can book up to 6 months head and as little as 2 days before your party. We do however recommend you book at least one month before to make sure we have a system available for you. For the month of December you should book as soon as you can as we do often sell out!

Can I book for a certain date?
To see if a system is available for a certain date have a look at our booking page. If the date you picked is available you’ll be able to book, if not you’ll get a message saying you can’t.

What payments methods do you accept?
We accept payments by American Express, Master Card and Visa.

How do I know you will show up, I’ve never heard of you?
If you’re hesitant about booking with us (we understand!) then give us a call to talk with either Hector or Hector. You can also look at all our Google and Facebook reviews on our testimonial page. We’ve been in business since 2013 and have had 1000’s of parties.

What is your cancellation policy?
One week before the event: full refund less a fee of 3%. Between one week and 24 hours before the event: you must pay 50% of the total cost. Less than 24 hours: you must pay 100% of the total cost.

Can I listen to music from my phone?
Yes! When you’re not singing karaoke you can use your phone/tablet/laptop to listen whatever music you like (from Spotify, Youtube, Apple Music, etc). All the necessary cables and adapters are included.

What do you need from me?
All we need is one or two electrical outlets! No WiFi or anything else, we’ll take care of the rest. If you have a TV or projector we’ll even take care of plugging our system into it. You don’t even need to be present for the installation (as long as we’ve been told where to install the system)

Why should I spend $200+ when I can buy a machine on Amazon for $100 or rent for less with one of your competitors?
The system you rent from us is custom made to give you the best singing experience! The speaker alone costs over $1000! If you want your guests to take your karaoke party seriously you need to show them you’re serious about it too by renting some high quality equipment.

Why can’t I book the home system for my corporate event?
The cost of delivering a machine for your corporate events is much higher than it is for a home delivery. Home deliveries are usually weekends, don’t involve elevators or difficult parking, are easy to set up in a living room and are much easier to coordinate with the client, corporate events are the opposite of that. We basically rent our home systems at a discount because of how much simpler the rental is for us.

What is the difference between your systems?
For home parties, our Home Basic machine comes with 2 microphones, 1 speaker, 1 tablet, the songs and the karaoke machine. The Home Superstar adds a 2nd tablet as well as a party light. For these system we will have to use your television to display the lyrics (or you can rent a screen). For events, our Event Basic includes 2 microphones, 1 large speaker, 2 tablets, 1 22″ screen, 1 party light, the songs and the karaoke machine. Our Event Superstar adds a 3rd tablet, 1 projector with a 80″ screen, a 2nd party light and replaces the wired microphones with wireless. Delivery and installation is always included in your rental.

How easy is it to use?
Super easy! You pick a song (by filtering, searching, seeing top songs), add it to the queue, and wait your turn!

Do I need a host? Can I book a host?
We do not offer hosting services as our system is simple enough to be operated by the guests themselves. If you have a very large party you may want to find someone within your organization who may want to “MC” the night.

What songs do you have?
We have over 17,000 from all years and genres. Have a look at our song catalogue over here.

Can I add songs?
No unfortunately, updating our systems is a long process so we only do it once a year. If you have suggestions for songs we should add please share with us and we’ll try to include them in our next update.

How do I pick songs?
Using our tablets! You pick the songs using our easy to use app and the song will then be added to the queue and play on your TV or our screen.

What languages do you have?
Most of our songs are in English and French, we also have songs in Chinese, Filipino, Hebrew, Indian, Italian, Japanese, Korean, Russian and Spanish however we can’t guarantee that they’ll be all the top hits you want to sing.

Do you deliver to my address?
To find out if we deliver to your address (and if there’s a delivery surcharge), type your address on our booking form.

My party is outside your delivery zone, can I still book?
Sure, you can either find a meeting spot closer to town (say a shopping center parking lot) and we can meet there or you can give us a call and we’ll find a location together. You’ll then bring the system the rest of the way and do the install youself (it’s easy, there’s an included guide).

I’m going to a cottage for the weekend, what do I do?
We can deliver the system to you in town and you can then bring it to your cottage and take care of the install yourself. Make sure you pick our weekend rental option to keep the machine for the extra nights.

Can you arrive at a precise time?
We try our best but because of traffic and unexpected delays with other deliveries we can’t guarantee! When you book a machine on our booking form you can pick either a morning delivery (between 10am and 1pm) or afternoon (1pm and 4pm). Our delivery driver will call you a couple days before your party and give your a more precise delivery time.

Can I keep the system for more than one day?
Sure, just pick our weekend delivery option on our booking form.